Live chat that answers, qualifies and books
The visitor is on the site. Answer them.
AckReply talks to people on the website and WhatsApp. It captures the lead, books the slot, and writes the transcript into Kiap. You take over when it matters.
How it actually starts.
Put the widget on the site
One snippet. Colours and greeting match the brand. Works on a Kiap site or a site you already have.
People start talking
Questions, bookings, complaints. Typing indicators, files, a greeting if you want one.
The lead is already in Kiap
No copy-paste. The transcript sits on the contact. You pick up from there.
A conversation should leave a record.
Chat widget
Loads with the page. Works on a phone. You can change colour, position and greeting.
- Brand colours
- Mobile
- Typing
- Files
Greetings and triggers
A hello on the pricing page is different from a hello on the homepage. Set that once.
- By page
- Delayed hello
- Custom copy
- Who sees it
Lead capture
A new chat opens a lead. The transcript is an activity, not a screenshot in WhatsApp.
- Auto lead
- Transcript
- Contact fields
- No retyping
Inside Kiap CRM
Open the person, see the chat next to the deal. Returning visitors match existing contacts.
- Linked chats
- Timeline
- Contact details
- Deal context
When you are away
They still leave a message. You get an email. The lead is waiting in the morning.
- Offline capture
- Email ping
- Auto-reply
- Lead created
What happened this week
How many chats, how fast you answered, how many became leads.
- Response time
- Volume
- Conversion
- Busy hours
Chat is a Kiap record, not a sidecar
From the first hello to a signed invoice, it is one contact. AckReply also runs on its own at ackreply.com if you are not on Kiap yet.
From the first hello to a signed invoice, it is one contact. AckReply also runs on its own at ackreply.com if you are not on Kiap yet.
“The useful part is not the widget. It is that the chat is sitting on the lead when you open Kiap.”Talk to us
Plug in your numbers.
Your numbers
If those numbers hold
This is arithmetic, not a promise. Your numbers will differ.
Common questions.
Is AckReply part of Bistank?
Yes. Bistank Pte Ltd builds it. Inside Kiap it is the Chat module. It also runs standalone at ackreply.com.
Can I change how the widget looks?
Colours, position, greeting, when it pops. Match the site you already have.
What if nobody is at the desk?
Visitors leave a message. A lead is created. You get an email. Reply when you are back.
Does it work on phones?
Yes. Visitors chat from a phone. You reply from the Kiap app or AckReply.
How does the CRM link work?
A new chat creates a lead. A returning visitor matches an existing contact. The full thread is on the timeline.
Can I use AckReply without Kiap?
Yes. ackreply.com is the standalone product.
Email us, or open the product.
We reply within a business day. hello@bistank.com.