Fix the hard stuff. AI clears the easy fifty.
First-line replies, ticket triage and SLA reporting handled, so your time goes to problems worth your skills.
Where the hours actually go.
The same five tickets forever
Password resets, printer issues, VPN drops and Outlook-is-slow fill half the queue. Necessary work, zero growth.
Onboarding and offboarding checklists
Every new hire needs accounts, hardware and access. Every leaver needs it all revoked, documented, the same day.
Tickets arrive with no detail
It-does-not-work means a three-message diagnostic conversation before any actual fixing begins.
SLA reporting takes a day
Monthly numbers on response and resolution times compiled by hand for management or MSP clients.
Your toolkit inside kiap.ai
Live today inside the super app, or being built on the same API. Everything AI drafts, you approve.
First-line support agent
Answers routine tickets instantly on your helpdesk or WhatsApp: resets, setup guides, known issues. Real problems escalate to you.
Ticket triage and routing
Reads incoming tickets, asks the missing questions and routes by urgency before you even open the queue.
Onboarding checklist runner
New-hire provisioning tracked step by step: accounts, devices, access, sign-offs. Nothing missed, everything recorded.
IT knowledge base
Self-serve guides for the fixes you repeat weekly, searchable by the whole office.
SLA and ticket reports
Response times, resolution rates and recurring issue trends compiled monthly without the spreadsheet day.
MSP client billing
Per-device and retainer invoices generated from what you actually support, for engineers running managed services.
A day with AI doing the busywork.
Overnight tickets are triaged. Twelve routine ones already answered, three real ones queued with details extracted.
New hire starts Monday. The provisioning checklist is running: accounts created, hardware assigned, access queued.
A weird server-room issue gets your full attention, because the queue is not eating it.
Month-end SLA report is already compiled. You add the commentary and send.
Questions it support engineers actually ask.
Will AI replace IT support engineers?
No. Hardware faults, network mysteries and judgement calls under pressure stay human. AI clears the repetitive ticket layer so your skills go where they actually matter.
Does the agent really answer tickets correctly?
It answers strictly from your knowledge base and policies, and escalates anything outside that to you. It never improvises a fix.
We support multiple SME clients as an MSP. Does it fit?
Yes. Per-client queues, knowledge bases, SLA reports and billing each client for what you support are all built in.
Does it work with M365 and Google Workspace environments?
The checklists and knowledge base cover whatever stack you document. Provisioning steps are configured per environment.
Is it affordable for a two-person IT team?
The standard plan covers the toolkit. Most teams find the routine tickets alone justify it, before counting the onboarding and reporting hours.
Keep the craft. Drop the admin.
See your toolkit running inside kiap.ai. One call, a real walkthrough, no pressure.