CASE STUDY · F&B

Aria Bakery

From a dated single-page site to a full ordering + booking + AI chat system — in six weeks.

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CLIENT
Aria Bakery
INDUSTRY
F&B
SERVICES
Web Studio, AckReply, Automation
DURATION
6 weeks
KEY METRIC
3× more orders
THE CHALLENGE

Aria Bakery had been running on a single-page website for three years. It loaded slowly, looked outdated, and couldn’t handle online orders. Walk-in customers would call to place orders ahead, but the phone went unanswered during peak hours. The owner was spending hours every week manually responding to Instagram DMs and WhatsApp messages about the menu, hours, and availability.

They knew they needed a digital overhaul but didn’t have the budget for a traditional agency. Generic website builders felt limiting, and piecing together separate tools for ordering, chat, and reservations seemed impossible to manage.

THE APPROACH
01
Audit
02
Design
03
Build

We started with a comprehensive audit of their existing customer journey — from discovery to order pickup. Then we designed a bespoke website with integrated online ordering, table reservations, and an AI chatbot powered by AckReply that handles menu questions, custom orders, and booking requests 24/7.

The build was completed in three phases: website design and development in week one and two, AckReply chat integration in week three, and automation workflows for order confirmations and reservation reminders in weeks four through six.

THE WORK
ariabakery.com

Aria Bakery website — homepage with f&b-specific design and navigation.

ariabakery.com

Interior page showing the f&b workflow and customer-facing interface.

ariabakery.com

Mobile-responsive layout with AI chat integration and streamlined user experience.

THE OUTCOME
more orders
89%
chat resolution rate
4.9★
average review score
“Bistank rebuilt our entire customer journey in six weeks. Orders are up 3×, our staff actually enjoys their shifts, and the website looks better than anything we could have imagined.”
Lena Tan
Founder, Aria Bakery

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