Velvet Studio
AckReply handles 80% of booking inquiries automatically. Staff focuses on clients, not the phone.
Velvet Studio’s three stylists were spending nearly an hour each per day answering the same questions: pricing, availability, service descriptions, and booking confirmations. During busy hours, calls went to voicemail — and 60% of those callers never followed up.
Their existing booking system was clunky, required manual confirmation for every appointment, and had no integration with their website. No-shows were costing them thousands per month.
We deployed AckReply as their always-on front desk. The AI chatbot handles booking inquiries, answers service and pricing questions, confirms appointments, and sends automated reminders 24 hours before each visit. It integrates directly with their booking calendar.
Alongside the chat system, we redesigned their website with clear service pages, real-time availability, and a streamlined booking flow that reduced the time-to-book from five minutes to under sixty seconds.
Velvet Studio website — homepage with beauty-specific design and navigation.
Interior page showing the beauty workflow and customer-facing interface.
Mobile-responsive layout with AI chat integration and streamlined user experience.
“Our team used to dread the phone ringing during appointments. Now AckReply handles almost everything, and we just focus on giving great haircuts.”
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