CASE STUDY · Beauty

Beauty Salon

AckReply handles 80% of booking inquiries automatically. Staff focuses on clients, not the phone.

Beauty Salon
Boutique salon · Singapore

Beauty, refined.

Precision cuts, colour artistry, and bespoke treatments. Book your session online.

Book now
View menu
Slots today 4.8 ★ (312 reviews)
Popular View all →
Haircut
$65
Colour
$120
Facial
$85
CLIENT
Beauty Salon
INDUSTRY
Beauty
SERVICES
AckReply, Web Studio
DURATION
4 weeks
KEY METRIC
−40hr per week saved
THE CHALLENGE

Three stylists were spending nearly an hour each per day answering the same questions: pricing, availability, service descriptions, and booking confirmations. During busy hours, calls went to voicemail — and 60% of those callers never followed up.

The existing booking system was clunky, required manual confirmation for every appointment, and had no integration with the website. No-shows were costing thousands per month.

THE APPROACH
01
Audit
02
Design
03
Build

Deployed AckReply as the always-on front desk. The AI chatbot handles booking inquiries, answers service and pricing questions, confirms appointments, and sends automated reminders 24 hours before each visit. It integrates directly with the booking calendar.

Alongside the chat system, redesigned the website with clear service pages, real-time availability, and a streamlined booking flow that reduced the time-to-book from five minutes to under sixty seconds.

THE WORK
beautysalon.com
Beauty Salon
Boutique salon · Singapore

Beauty, refined.

Precision cuts, colour artistry, and bespoke treatments. Book your session online.

Book now
View menu
Slots today 4.8 ★ (312 reviews)
Popular View all →
Haircut
$65
Colour
$120
Facial
$85

Beauty Salon website — homepage with beauty-specific design and navigation.

beautysalon.com
Your Business
ServicesBook
Beauty, refined.
YB
Your Business
Typically replies in 1 min
YB
Hi there! 👋 Looking to book an appointment?
10:23 AM
Haircut tomorrow at 3pm with Mia if she's free?
10:23 AM · Read
YB
Mia is available at 3pm! Shall I book that for you?
Yes, book it No thanks
10:24 AM
Yes please!
10:24 AM
YB
Booked with Mia at 3:00 PM
10:24 AM · Reminder set
AI is typing...
Powered by AckReply

Interior page showing the beauty workflow and customer-facing interface.

beautysalon.com
Bistank Automation
1
New lead
Form submitted
2
AI qualify
Score & tag
3
Enrich data
CRM lookup
4
Draft reply
Personalised
5
Send
Email + SMS
6
Notify
Alert team
12 workflows active · 0 errors
Last run: 2 min ago

Mobile-responsive layout with AI chat integration and streamlined user experience.

THE OUTCOME
−40hr
per week saved on admin
80%
inquiries handled by AI
92%
no-show reduction
“Our team used to dread the phone ringing during appointments. Now AckReply handles almost everything, and we just focus on giving great haircuts.”
Client
Beauty Salon Owner

Ready for your own transformation?

Book a free 30-minute consultation. Tell us about your business and we’ll design a plan that delivers real outcomes.