Every shipment visible. Every customer answered.
Tracking, delivery documents, PODs and customer status handled, so coordination is proactive, not firefighting.
Where the hours actually go.
Tracking across five carrier sites
Shipment status lives in carrier portals, driver WhatsApp groups and 3PL emails. Getting one answer takes twenty minutes.
Where-is-my-delivery messages all day
Customers ask for status updates constantly. Each answer means looking up the shipment and typing a reply.
Documents per shipment
Delivery orders, shipping instructions and consignment notes typed up per shipment, every day.
Failed deliveries and reschedules
Nobody home, wrong timing, address issues. Each failed delivery starts a manual rescheduling dance.
Your toolkit inside kiap.ai
Live today inside the super app, or being built on the same API. Everything AI drafts, you approve.
Shipment status board
All shipments across carriers in one view with exceptions flagged, so you see the delay before the customer does.
Delivery status agent
Answers where-is-my-order questions from live shipment status instantly, escalating genuine exceptions to you.
Document drafting
Drafts delivery orders, shipping instructions and consignment notes from order details, ready for your check.
Digital POD capture
Proof of delivery captured digitally and filed against the order, ending the paper POD chase.
Exception pipeline
Failed deliveries, reschedules and disputes tracked to closure with a full history per shipment.
Delivery notifications
Dispatch and delay notifications sent to customers proactively, before they ask.
Carrier billing records
Freight invoices and surcharges tracked against shipments for clean reconciliation.
A day with AI doing the busywork.
The exception board shows two delayed shipments. Customers were notified proactively overnight.
Delivery documents for the afternoon run are drafted. Check the details, send.
A failed delivery reschedules itself when the customer picks a new window from the link.
Today's PODs are all captured digitally. Tomorrow's invoicing is already clean.
Questions logistics coordinators actually ask.
Will AI replace logistics coordinators?
No. Exception handling, carrier negotiation and customer judgement stay human. The platform removes status lookups and document typing so you manage exceptions, not queries.
Does it work with our 3PLs and carriers?
The status board consolidates tracking across carriers, and comms work with any partner. Direct integration depth varies by carrier.
Can it handle same-day and time-window deliveries?
Yes. Customers pick delivery windows and reschedule themselves inside your rules, which is exactly what last-mile expectations demand.
How do customers get delivery updates?
Proactive notifications go out at dispatch and on delays, and the status agent answers questions instantly from live data.
What does it cost?
The standard plan covers the toolkit. The saved enquiry-handling hours alone typically cover it for a busy coordinator.
Keep the craft. Drop the admin.
See your toolkit running inside kiap.ai. One call, a real walkthrough, no pressure.