Run the building. Let AI handle the tickets.
Maintenance tickets, vendor chasing and tenant comms organised in one place, so you fix problems not spreadsheets.
Where the hours actually go.
Tenant complaints arrive everywhere
Calls, emails, WhatsApp, the security desk. Every complaint needs logging, dispatching and closing, and things fall through the cracks.
Preventive maintenance is a calendar puzzle
Lift servicing, fire systems, ACMV, pest control, water tanks. Every contract has its own schedule and missing one is a compliance problem.
Vendor management is chasing
Getting quotes, confirming attendance, verifying work done, checking invoices against contracts. Half the job is follow-up.
MCST and building documentation
Meeting minutes, AGM papers, insurance renewals, term contract records. The paperwork around running a building is relentless.
Your toolkit inside kiap.ai
Live today inside the super app, or being built on the same API. Everything AI drafts, you approve.
Maintenance ticket agent
Tenants report issues by chat or portal and every one becomes a tracked ticket: logged, categorised, dispatched and closed with a record.
Vendor management
Every contractor's contracts, rates, attendance history and performance in one place. Quotes requested and compared without the inbox dig.
Preventive maintenance scheduler
All your term contracts and service intervals in one calendar with automatic reminders to vendors and digital sign-off on completed work.
Service report drafts
Technicians snap photos and notes and AI formats them into proper service reports for your records and the MCST file.
Tenant updates
Planned maintenance notices, disruption alerts and circulars reach all tenants or selected floors at once, with read confirmation.
Contract billing
Service charge billing, ad-hoc works invoicing and vendor payment tracking in one ledger.
Building cost dashboard
Spend by system and vendor, ticket volumes by category, and contract renewal dates in one view for budgeting and MCST reporting.
A day with AI doing the busywork.
Overnight, three tenant complaints became tickets, already categorised and dispatched to the right vendors.
The lift contractor's quarterly service reminder went out automatically; their tech signs off digitally on completion.
Two quotes for the pump repair are in. The CRM shows past pricing and response times; you award in minutes.
Water tank cleaning next Tuesday: the tenant notice goes to all floors with one click, read receipts tracked.
Questions facilities managers actually ask.
Does this replace FM staff?
No. Someone still has to walk the building, judge vendor work and handle the difficult conversations. AI removes the logging, chasing and record-keeping so your team covers more building per person.
Can tenants report issues without an app?
Yes. WhatsApp, web portal or a QR code in the lift lobby all feed the same ticket queue. Tenants get updates automatically as tickets progress.
How does it handle MCST requirements?
Meeting documentation, contract records, billing and audit trails are all kept in one place, which is what managing agents and councils need.
What about vendor invoices and contracts?
Contract terms, rates and renewal dates live per vendor. Quotes and invoices reconcile against them so overbilling gets caught early.
Is it affordable for a single building?
Yes. Pricing suits single sites up to portfolios. The avoided cost of one missed statutory service usually covers it.
Keep the craft. Drop the admin.
See your toolkit running inside kiap.ai. One call, a real walkthrough, no pressure.