Run the floor, not the spreadsheets.
Rosters, reviews, event bookings and daily reporting handled, so management time goes to guests and staff.
Where the hours actually go.
The weekly roster war
Part-timer swaps, split shifts, public holiday coverage and leave clashes collide every week. The roster lives in four chat threads.
Reviews and complaints need replies
Google and TripAdvisor reviews pile up unanswered, and in-person escalations need documenting for the owner.
Daily reporting to the owner
Covers, sales, voids and per-head spend compiled manually every night when the floor is finally quiet.
Event and group bookings scatter
Private dining enquiries arrive by phone, email and WhatsApp. Quotes and confirmations get lost between channels.
Your toolkit inside kiap.ai
Live today inside the super app, or being built on the same API. Everything AI drafts, you approve.
Roster builder
Drafts weekly rosters from staff availability, public holiday calendars and forecast covers, flagging gaps early.
Review response drafts
On-brand replies to reviews drafted for your approval, with serious complaints escalated to you directly.
Ops dashboard
Covers, sales, voids and per-head spend compiled automatically into the daily report the owner expects.
Private dining pipeline
Event enquiries, quotes, deposits and confirmations in one pipeline instead of four inboxes.
Reservation management
Bookings, deposits, reminders and a waitlist that backfills cancellations.
Guest enquiry agent
Answers menu, booking, parking and dietary questions instantly while the floor is full.
Event billing
Deposits, event invoices and GST-ready records for group bookings and buyouts.
A day with AI doing the busywork.
Weekend roster gaps are flagged and swaps resolved inside your rules, before the rush.
A private dining enquiry gets a quote from the pipeline and a deposit invoice the same hour.
Yesterday's review replies are approved and posted. One complaint routed to your inbox.
Tonight's numbers compile automatically into the owner report. You go home when the floor closes.
Questions f&b managers actually ask.
Will this replace F&B managers?
No. Guest recovery, team leadership and the hundred judgement calls a service needs stay human. The platform removes the tracking and compiling so managers manage.
Can it handle multiple outlets?
Yes. Rosters, dashboards and pipelines work per outlet with a combined view for area managers and owners.
How are private dining bookings managed?
Enquiries land in a pipeline where quotes, deposits and confirmations are tracked to the event date, so nothing lives only in someone's inbox.
Does it cover licences like liquor and SFA?
Renewal dates and compliance documents are kept with reminders, so licence admin is tracked, not remembered.
What does it cost?
The standard plan covers the toolkit. The reporting hours alone typically justify it before counting the event bookings that stop leaking.
Keep the craft. Drop the admin.
See your toolkit running inside kiap.ai. One call, a real walkthrough, no pressure.