Fill rooms direct. Keep guests answered at 3am.
Direct bookings, guest enquiries, reviews and housekeeping boards handled, so the property earns more per key.
Where the hours actually go.
OTA commissions eat the room rate
Agoda and Booking.com take fifteen to twenty per cent of every booking. Guests would book direct if your site made it easy.
Pre-arrival questions at all hours
Late check-in, parking, extra beds, airport transfers. Guests ask from every timezone and expect instant answers.
Reviews pile up unanswered
TripAdvisor and Google reviews shape future bookings, but replying to each one is a task that slips weekly.
Housekeeping runs on whiteboards
Room status, maintenance tickets and staff assignments tracked on a physical board nobody outside the office can see.
Your toolkit inside kiap.ai
Live today inside the super app, or being built on the same API. Everything AI drafts, you approve.
Direct booking page
A book-direct page with your best rates and packages, shifting repeat guests away from OTA commission.
Guest enquiry agent
Answers check-in, parking, transfer and amenity questions instantly at any hour, escalating anything unusual to duty staff.
Review reply drafts
Drafts replies to Google and TripAdvisor reviews in your voice, flagging service issues for follow-up.
Housekeeping and ticket board
Room status, cleaning assignments and maintenance tickets visible digitally to whoever needs them.
Corporate bookings pipeline
Corporate accounts, event enquiries and contract rates tracked in one pipeline.
Guest billing
Corporate rate invoices, event deposits and GST-ready records for the accounts side.
Occupancy dashboard
Occupancy, average rate and channel mix showing exactly how much the OTAs still take.
A day with AI doing the busywork.
Overnight arrivals confirmed with special requests already logged to housekeeping.
A guest asked about early check-in at 3am their timezone. The agent answered instantly.
This week's review replies approved and posted. A maintenance issue routed to engineering.
The dashboard shows direct bookings climbing: commission saved is margin earned.
Questions hotel / hospitality managers actually ask.
Will AI replace front desk staff?
No. Guest experience, complaints and hospitality judgement stay human. The platform covers the repetitive enquiries and admin so the team focuses on the guests in front of them.
Can it really reduce OTA dependence?
Yes. A proper book-direct page with competitive rates gives past guests a reason to skip the commission. Even a modest shift is meaningful margin on every key.
How does the enquiry agent handle unusual requests?
It answers standard questions from your property information and escalates anything outside that to duty staff with the full conversation attached.
Is this sized for a boutique property?
Yes. The toolkit is built for independent hotels and serviced residences that cannot justify enterprise systems but still carry enterprise-level admin.
What about STB licensing and records?
Licences, renewals and operational documents are kept organised with reminders, supporting the compliance side of the licence.
Keep the craft. Drop the admin.
See your toolkit running inside kiap.ai. One call, a real walkthrough, no pressure.